Daniel D. Crawford

1821 Rein Lane

Virginia Beach, VA 23456

Cell: (540) 538-1062

 

Objective:

 

I am seeking a challenging position within an organization as a technical support team member that would benefit from the skills and experience I have obtained over the years as a Systems Administrator.

 

Summary of Experience:

 

·   Over 10 years of IT Troubleshooting experience

·   Data Restore in NetApp

·   Exchange 2010 troubleshooting

·   User account administration in Cisco gear, NetInfo, and Windows

·   Deploy SLA probe for performance monitoring

·   Troubleshooting Web access issues

·   Troubleshooting Citrix issues

·   Active Directory Experience

 

Certs and Clearance:

 

·   A+, Network+ CE, Security+ CE, 8570 Compliant

·   DoD TOP SECRET SSBI | Last investigation 2014

 

Work History:

 

Systems Administrator | Incident Management | Client Services     Feb 2010 to Jan 2016

NGEN

Department of Navy | HPE

Norfolk, Virginia

 

·   Perform data restore of customer files, using NetApp web tool and snapshots

·   Troubleshoot messaging issues using a variety of tools such as Symantec Brightmail and Exfolders

·   Trusted Agent for processing tokens at the Norfolk site

·   Periodically troubleshoot Citrix, web, PKI, and printer issues

·   Created user accounts and performed logical moves

·   Worked customer account issues using Active Directory tools such as ADSI Edit

·   Maintained SLA data collectors

·   Create and administer Cisco and NetInfo accounts

 

Systems Administrator and Back up and Restore Tech | Apex Systems     Jun 2008 to Dec 2009                                             

Navy Marine Corp Internet Project (NMCI)                     

Department of Navy | EDS-HP

Norfolk, Virginia

 

·   Primarily work on file and Exchange data restores using Veritas, EMC and NetApp Snapshots

·   Used PFDAVAdmin to restore deleted Exchange data and correct permissions

·   Used the Eseutil tool to fix Exchange databases, and use Exchange System Manager

·   Restore Exchange mail stores in a recovery environment to recover mailboxes and public folders, started using recovery groups in the domain to restore mail items and also recover most data via the Recover Deleted Items tool

·   Occasionally worked Citrix, web issues, setup Blackberry and user accounts and troubleshoot email traffic issues

·   Skilled at repairing roaming profile problems

·   Work as a tier 4 administrator in a 5 level tier structure, worked issues with Active Directory, from account creations to trouble shooting problems with PKI, security groups and user rights

 

Systems Administrator | Application Support | BAE Systems                          Aug 2007 to Mar 2008                                             

And as of 11/2007 Electronics Technician                     

Federal Bureau of Investigation

Quantico, Virginia

 

·   Worked to support field offices with a customized application, assigned cases and managed users

·   Also supported UNIX based systems and performed site checks through-out the shift

·   Funding was withdrawn from this program and moved to an electronics technician position

·   Construct and modify devices for field usage. Most of this is cell phone and GPS based technology

 

Systems Administrator | Desk side support | The Centech Group              Sep 2005 to Aug 2007                                             

LAN Administrator | Desk side support Sytel | Tech Team Global Inc.     Dec 2004 to Sep 2005

Department of State Diplomatic Security

Rosslyn, Virginia

 

·   Worked in a Windows NT, 2000, XP, 2003 infrastructure with Active Directory, supporting approximately 1500 local and remote users

·   Have some experience working on Citrix products with remotes apps and remote terminals

·   Worked with IBM blade servers and rack mounted pc on a card type of blade system for classrooms

·   Providing support for users as well as Tier 3 calls from other technicians as needed

·   Perform complex hardware repairs on items such as high-speed scanners, printers, workstations and other office automation equipment

·   Recently been promoted to the corporate lead position; which involves electronic time keeping management and various related duties

·   Active Directory experience providing computer and user management

 

PC Technician | Signal Corporation | Veridian | General Dynamics            May 2000 to Dec 2004

Fort Belvoir, Virginia

 

·   Formerly supported a Windows 2000 Pro environment with approximately 1200 users, including servers, workstations, desktops, and portables

·   Experienced in setting up interfaces with various lab equipment such as National Instruments 

·   Have been working as a level III PC technician

·   Provided service call support for MS Office and various engineering and scientific software packages

·   I also have experience in supporting VTC communication equipment as well

 

Electronic Technician | Owner | Manager | Stafford Electronics                         Jun 1993 to Aug 2000

Stafford, Virginia 

                

·   Manage the day–to-day operations of a small electronic repair shop servicing a community of approximately 50,000 families

·   Extremely skilled in the repair of televisions, VCRs, audio equipment, to include but not limited to high fidelity (hi-fi), camcorders, computer monitors, computer, printers, laptops and scanners 

·   Assisted customers with accurate responses and information on a variety of technically related questions on electronics and computers 

·   Provide direct home service on large screen and projection televisions

·   Performed custom home theater installations, which involved installation of cabling through walls 

·   Sold and installed DirecTV satellite systems in the Stafford and Fredericksburg communities 

·   Supervised three technicians and one office manager

 

 

 

 

Education:

 

      W.T. Woodson Vocational | Television and Radio Repair

      Fairfax, Virginia | September 1973 to June 1976 

 

W.T. Woodson High School

      Fairfax, Virginia | Graduated June 1976     

 

Operating Systems and Applications:

 

·   Windows 7, 8, and 10 ·   Windows 2003, 2008, and 2012 ·   Ubuntu 14 ·   Veritas                                    ·   Exchange ·   MS Office ·   MS Project ·   MS Visio ·   Pro Engineer

·   Mat Lab ·   Form Flow ·   Adobe Acrobat and Photoshop ·   Norton Utilities ·   Norton Ghost ·   Symantec Norton Anti-Virus ·   Power Quest Partition Magic ·   Power Quest Disk Imager

 

 

References:

 

Available upon request.